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Terms and Conditions

Effective date: June 1, 2025

Digifact (hereinafter, “the company”), informs users of this website and its clients that the processing of their personal data is carried out in compliance with the legal frameworks applicable in each country where we operate, guaranteeing the principles of lawfulness, purpose, proportionality, security and proactive responsibility.

Regulatory compliance

This policy has been drafted in accordance with the following personal data protection regulations:

  • Panama: Law 81 of 2019 on the Protection of Personal Data.

  • El Salvador: Legislative Decree No. 144 – Personal Data Protection Law (2023).

  • Dominican Republic: Law No. 172-13 on Comprehensive Protection of Personal Data.

  • Costa Rica: Law No. 8968 – Law on the Protection of the Person against the Processing of their Personal Data.

Digifact is committed to applying this policy harmoniously, ensuring respect for the rights of data subjects in each country and avoiding contradictions with local legal provisions.

1. What data do we collect?

We may collect and process the following types of personal data:

  • Personal identification: name, tax identification number (NIT/RUC), email address, telephone.

  • Business details: company name, tax address, billing information.

  • Technical data: IP address, browser, operating system, date and time of access.

  • Operational data: system usage logs, interactions with digital services, user preferences.

2. Purposes of the processing

The personal data collected is processed for the following purposes:

  • Provide electronic billing services and technical support.

  • Comply with legal obligations to the tax authorities of each country.

  • Manage the contractual relationship with the user.

  • Validate identities and prevent fraud.

  • Improve our services through statistical and technical analysis.

3. Legal basis for processing

The legal basis for the processing of personal data includes:

  • The free, prior, informed and explicit consent of the data subject.

  • The execution of a contract or business relationship with the user.

  • Compliance with legal obligations in tax, commercial or data protection matters.

4. Assignment or transfer of data

We do not share your personal data with third parties, except in the following cases:

  • With government or tax authorities when required by law.

  • With service providers (data processors) under a confidentiality and security contract.

  • In the event of a duly substantiated judicial or legal requirement.

5. International data transfers

In the case of international data transfer:

  • It will be verified that the destination country has equivalent data protection legislation, or

  • Appropriate contractual clauses and additional safeguards will be established as required by applicable law in each country.

6. Rights of the holder

In accordance with the legislation in force in each country, you have the following rights:

  • Access: To know what personal data we have about you.

  • Rectification: Correcting inaccurate or incomplete data.

  • Cancellation/Deletion: Request the deletion of your data when it is no longer needed.

  • Opposition: Refusing the processing of data for legitimate reasons.

  • Portability: Obtain your data in a structured format, where applicable.

  • Revocation of consent: At any time, without affecting previous treatments.

You can exercise these rights by sending an email to: privacy@digifact.com . Your request will be processed in accordance with the legal timeframes established in your country of residence.

7. Safety and protection measures

Digifact applies appropriate technical, organizational, and administrative measures to protect your personal data. These include:

  • Access control and secure authentication.

  • Data encryption in transit and at rest.

  • Access records and action traceability (logs).

  • Regular backups.

  • Risk assessments and security controls aligned with international standards such as ISO/IEC 27001.

8. Data retention

Your personal data will be retained for as long as necessary to fulfill the purposes described and/or as required by the tax and regulatory laws of each country. Once this period has elapsed, the data will be securely deleted or anonymized.

9. Changes to this policy

Digifact reserves the right to modify this policy at any time. Modifications will be posted on this website, along with their effective date. We recommend reviewing it periodically.

10. Contact

For any questions, complaints or to exercise your rights related to this policy, you can contact us through:

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